Luxury Casino Privacy Desk: Data Use, Cookies and Security
Personal Data Collected at Luxury
At Luxury, privacy begins with clear information about what we collect and why. Personal data is used to provide and improve the service in Canada, including account access, support, communication, and routine service monitoring.
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The information we may request includes an email address, first and last name, phone number, and usage data. Usage data is collected automatically while the service is used on desktop, mobile, or tablet devices.
This usage data may include an IP address, browser type, browser version, visited pages, visit time, time spent on pages, unique device identifiers, and other diagnostic information. When the service is accessed on mobile, we may also collect the device type, mobile unique ID, operating system, and mobile browser details automatically.
We also receive information your browser sends during visits to help monitor performance, reliability, and service security. This helps keep account features working properly and improves how the website functions across devices.
How Luxury Uses Player Information
We use personal data for core service purposes, including maintaining the website, managing registration, supporting account access, contacting you about updates, and responding to requests.
Where appropriate, information may also be used for contract performance, service analysis, usage trends, and assessing promotions or product improvements. If you have already used a service or made a request, we may also send related news or offers unless you have opted out.
Information may be shared with service providers that help operate or analyse the service, and with affiliates that follow the same privacy standards. It may also be shared with business partners for certain products, services, or promotions, or during a business transfer if ownership changes.
Personal data is kept only for as long as necessary for the purposes described in the policy. Usage data is usually retained for a shorter period unless it is needed for security, functionality, or legal obligations.
You can request access to, correction of, or deletion of the personal information you have provided. If you have an account, some details may also be updated or deleted through your account settings.
| Privacy Topic | Key Details for Players in Canada |
|---|---|
| Personal details collected | The service may collect Email address, First name and last name, Phone number, and Usage Data. Usage Data is collected automatically when using the service. |
| Mobile and device tracking | When accessing the service through a mobile device, information may be collected automatically, including the type of mobile device, unique ID, IP address, browser type, browser version, pages visited, time and date of visit, time spent on pages, unique device identifiers, and other diagnostic data. |
| Cookie types used | Luxury Casino uses both Session Cookies and Persistent Cookies. Session Cookies are deleted when the browser is closed, while Persistent Cookies remain on a computer or mobile device when the user goes offline. |
| Why cookies are used | Necessary / Essential Cookies help provide requested website services, while Functionality Cookies remember choices such as login details or language preference. Persistent acceptance cookies also record whether users have accepted cookie use. |
| Cookie controls | Players can refuse cookies in their browser or delete saved cookies at any time. If cookies are not accepted, some parts of the service may not function properly and some features may become inconvenient to use. |
| Account protection and sensitive data | The site states that cookies help authenticate users and prevent fraudulent use of user accounts. It also says sensitive personal information such as mailing addresses and account passwords is not stored in cookies. |
| Data retention and deletion | Personal Data is retained only for as long as necessary for the purposes described in the Privacy Policy, while Usage Data is generally kept for a shorter period unless needed for security, functionality, or legal obligations. Users may request access to, correction of, or deletion of personal information. |
| Sharing and legal disclosure | Personal information may be shared with Service Providers, affiliates, business partners, or during business transfers, and may also be disclosed if required by law or public authorities. The policy also notes that data may be processed outside a user’s province, country, or other jurisdiction. |
| Age and local compliance | The service does not address anyone under the age of 13 and says it does not knowingly collect personally identifiable information from anyone under the age of 13. It also states that users are responsible for ensuring their gambling activity complies with the laws of Canada and their province or territory. |
Cookies and Tracking Technologies
Cookies and similar tracking tools support core website functions. We use cookies, beacons, tags, and scripts to track activity, store certain information, analyse performance, and improve the service.
Cookies are small files placed on your device and may contain browsing details connected to website use. On their own, they do not usually identify a person, although cookie data may be linked with personal information already held in account or service records.
We use both session cookies and persistent cookies. Session cookies are removed when the browser closes, while persistent cookies remain on a computer or mobile device after you go offline.
- Necessary cookies support requested services and essential site features.
- Authentication cookies help protect accounts and reduce fraudulent use.
- Functionality cookies remember choices such as login details or language preference.
- Acceptance cookies record whether cookie use has already been acknowledged.
Cookies also help reduce repeated actions during future visits, making the experience more consistent across sessions and cutting down on repeated preference settings.
We do not store sensitive personal information such as mailing addresses or account passwords in cookies.
Data Sharing, Security and Player Rights
You remain in control of cookie settings through your browser. You can refuse cookies, disable them, or delete saved cookies linked to the website at any time.
If cookies are refused, parts of the service may become less convenient and some features may not function properly. Essential services can depend on cookies that authenticate users and support access to requested features.
We may process information outside your province, country, or another jurisdiction where different data protection rules apply. When transfers occur, we take reasonable steps to ensure data is handled securely and in line with the same policy standards.
We may also disclose personal data when required by law, in response to valid public authority requests, or when necessary to protect rights, property, users, or legal interests. If a merger, acquisition, or asset sale affects the service, personal data may be transferred after notice is given.
Absolute security cannot be guaranteed, even when commercially acceptable safeguards are used. Even so, security remains central to how we protect account information, usage data, and service integrity.
Our service does not address anyone under the age of 13, and we do not knowingly collect personally identifiable information from anyone under that age. In Canada, users are also responsible for ensuring their use of the service and related gambling activity complies with the laws of their province or territory.
Contact Support for Privacy Requests
If you want to review, correct, or delete your information, or if you have questions about data use, cookies, or account security, you can contact the support team. You can also sign in and review any available account settings before reaching out.